ACCORDING TO THE HIGH COURT OF CASSATION AND JUSTICE DECISION NO. 1/2015, THE ART. 169 (6TH THESIS) FROM THE LAW NO. 263/2010 SHALL BE INTERPRETED AS ESTABLISHING THE FACT THAT PEOPLE WHO WORKED IN SPECIAL CONDITIONS AFTER THE 1ST OF APRIL 2001 AND WHO HAVE RETIRED BEFORE THE DATE THE PRESENT LAW HAS ENTERED INTO FORCE (THE 1ST OF JANUARY 2011) SHALL NOT BE ABLE TO BENEFIT FROM THE INCREASE BY 50% OF THE PENSION POINT.

The standard procedure is applied by the electric energy and natural gas suppliers for the solving of the final clients’ complaints concerning: the contraction of the energy, the invoice of the equivalent value of the supplied energy, the prices and tariffs’ offer, the continuity in the energy supply, the supplied energy’s quality assurance, the measuring groups’ work, the supplier change , the notification of the final clients according to the demands of the legislation into force, the way of solving the complaints to suppliers, formulated by the final clients concerning the violation of the legislation into force.
The electric energy and natural gas suppliers have the obligation to create their own system to take over, to register, to analyze, to establish the measures and to solve the final clients’ demands, correctly applying the legal dispositions, including the written communication between them, in legal terms, of the conclusion resulting after the analysis of the complaint.

Published in The Romanian Official Gazette no. 193 of the 23rd of March 2015
The act has entered into force on the 23rd of March 2015
Issuer: The National Regulation Authority in the energy area